In the wake of the crisis, the mortgage industry has been under pressure to reform the way loans are underwritten and serviced. In particular, there is significant regulatory pressure to make servicing more borrower-centric. Areas such as loss mitigation, default management, complaints management and borrower interactions are under increased scrutiny. Mortgage servicers need to re-haul their data management and reporting infrastructure to handle these challenges. In this paper we take a closer look at these challenges and present our point of view on how best to deal with them.