This white paper asserts that enabling a positive customer experience for providers and patients will increase loyalty, improve adherence, and drive higher commercial success. In this white paper, the authors have defined healthcare providers (HCPs) as the customer.
The authors have substantiated the case by leveraging published research across industries and drawing from the perspectives of current HCPs. Three foundational changes are recommended to enable a superior customer experience:
- Creation of a customer experience organization structure
- Integration of data and systems for omnichannel orchestration
- Design/measurement of customer experience metrics.
Complete the brief form (to the right) to download the white paper.
You’ll gain insights from:

Rishi Agarwal
Principal, Axtria Inc.

Amanjeet Singh
Principal, Axtria Inc.
Contact us at insights@axtria.com with any questions.