Omnichannel Rep Call Planning to Enhance Engagement

With decreasing pipelines, increasing treatment costs, higher competition, and stricter and changing regulations, it has become imperative for life sciences to think of innovative commercial operations models to achieve success/make products successful. Despite the supply of real-time digital information, a hefty percentage of healthcare professionals (HCPs) still prefer personal interactions with a sales rep compared to the other channel. That preference for meeting the sales rep runs more profound the longer an HCP and a Rep have a working understanding and when their interaction is predicated on a common goal to enhance patient outcomes.

It is not that the life sciences companies weren't embracing the multichannel approach, but the COVID-19 pandemic has acted as a catalyst and has changed the scenarios rapidly. An omnichannel strategy is becoming necessary to interact with all HCPs and capture the share of mind.

Axtria brought its deep expertise in omnichannel call planning, commercial analytics, and operations to help a large European life sciences organization transform its go-to-market strategy.

The impact generated for the client:

Improved adherence to the call plans

Significant rise in the Rep targeting effectiveness

Intuitive and convenient SaaS platform for the Reps and field line managers

Higher NPS across the geographies

Contact us at insights@axtria.com with any questions.